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UK Operational Resilience Officer UK
At AXA IM, we aim to foster human progress by investing in what truly matters, a principle that informs all our business actions. As a dedicated asset manager, we commit to long-term investments that help our clients, employees and the global community to thrive.
As a future UK Operational Resilience Officer, you will report to the Head of Operational Resilience, Physical Security, Health & Safety and be part of the AXA IM Security team.
The Operational Resilience team is charged with designing and implementing plans and policies for operational resilience, business continuity, crisis and incident management for AXA IM globally. This responsibility includes managing crisis exercises, business impact analysis, testing plans, physical security plans, training programs and Level 2 controls.
In the UK, in compliance with the Financial Conduct Authority (FCA), the team identifies AXA IM UK’s Important Business Services (IBS), calculates impact tolerance and develops corresponding testing plans and remediation strategies. The overarching goal of this international team is to ensure the achievement of operational resilience objectives, address regulatory requirements for AXA IM UK, facilitate regular reviews of IBS impact tolerance in collaboration with the business and implement the operational resilience strategy locally.
DISCOVER Your Opportunity
In a world where social unrest, terrorism, disruptive technologies, natural disasters, cyber risks and information misuse are realities, our customers will partner with organizations they trust to keep them safe and secure. Our role is to ensure security is integrated into everything we do. The asset management industry is regulated in various locations. In the UK, the FCA has prioritized Operational Resilience. Therefore, AXA IM UK requires an Operational Resilience Officer to handle regulatory compliance and enforce local policies.
The Operational Resilience Officer is crucial to AXA IM’s Security Strategy, ensuring compliance with FCA and DORA regulations within AXA IM UK.
As a cornerstone between the security team and all key stakeholders, the Officer facilitates strong collaboration with business units, including compliance, operational risks, information security, IT, internal audits, and senior management. This collaborative approach provides visibility on activities, enabling informed strategic decisions on security across the organization.
Your Main Responsibilities:
- Steering FCA Request Responses with Business Units:
- Owning the Important Business Services methodology to identify all processes, resource mapping and impact analysis on Market, Firm and Clients.
- Developing severe but plausible testing scenarios (with Operational Risks) to ensure IBS inclusion in the annual test plan and conducting periodic or event-driven stress testing.
- Working with business owners to review impact tolerance with a deep-dive approach to business activities and capabilities.
- Ensuring full validation from business owners on impact tolerance and associated comments.
- Continuously improving the mapping of supporting assets across all relevant processes.
- Regularly reporting KPIs to appropriate forums.
- Developing an incident process in collaboration with Operational Risk to address potential impacts on tolerances.
- Regularly overseeing impact tolerance levels (currently set at two days).
- Managing the FCA self-assessment document as a dynamic, regularly updated resource.
- Ensuring the onboarding of new stakeholders impacted by FCA requests or IBS processes.
- Monitoring and Controlling Vulnerabilities:
- Refining resilience controls used to assess vulnerabilities in mapped resources.
- Overseeing the identification, classification and prioritization of specific vulnerabilities related to IBS, including escalation procedures.
- Overseeing vulnerability remediation to ensure compliance with agreed risk appetite.
- Assessing changes in business or operations that could negatively impact operational resilience.
- Risk Management:
- Participating in defining local risks and conducting annual reviews.
- Coordinating responses when IBS are threatened.
- Connecting to incidents to identify operational resilience threats in the UK.
- Identifying operational resilience threats from second and third-line observations.
- Building relationships with key correspondents, including third parties, for information sharing and incident management.
- Updating operational resilience processes, policies, plans and standards based on test results aligned with the global framework.
- Coordination:
- Supporting critical information consumers (consumer duty, assessment of value).
- Reviewing security questionnaires and due diligence on operational resilience for AXA IM UK providers and projects.
- Staying updated on regulatory changes and industry developments in Operational Resilience.
- Developing mitigating strategies for vulnerabilities or threats with various stakeholders.
- Ensuring proper training and awareness for the UK Incident Management Team.
We welcome different combinations of skills and experiences.
Education & Experience:
- A Master’s degree or equivalent.
- Experience in Operational Resilience.
- Experience in compliance assessments or regulatory reviews.
- Experience in financial services or asset management is a plus.
- Recognized certifications (CISA, CISM, ISO 27001, ISO 22301) are advantageous.
Technical Skills:
- Expertise in compliance with regulations.
- Knowledge of risk management.
- Understanding of asset management activities and products.
- Familiarity with the UK market.
- Proficiency in Operational Resilience.
- Native-level English proficiency.
- Proficiency in French (oral) is a plus.
Soft Skills:
- Client focus.
- Rigor and autonomy.
- Proactivity and curiosity.
- Teamwork.
We look forward to learning more about you. Connect with us by sending your resume.
About AXA
The AXA Group is a global insurance and asset management leader, with 160,000 employees serving 105 million customers in 62 countries. We protect and advise our clients throughout their lives, offering products and services that address their insurance, personal protection, savings, and asset management needs.
Our mission is to act for human progress by protecting what matters. Our values are Customer First, Integrity, Courage and One AXA.
About the Entity
At AXA IM, we invest with a clear purpose – to make the world a better place. We act for human progress by investing in what matters. Our conviction-led approach helps us uncover what we believe are the best global investment opportunities across alternative and core asset classes. We manage over €887 billion in assets for our clients.
AXA IM is an Equal Opportunity Employer. We encourage candidates with disabilities or any other protected characteristic to apply. We are committed to providing reasonable accommodation to qualified applicants and employees with disabilities when needed to apply for a position or perform essential job functions.
What We Offer
We offer an environment where you can:
Grow your potential: Join a forward-thinking business with internal opportunities and personalized learning paths to help you continuously develop your skills and abilities.
Shape the way you work: Work for a company committed to providing flexibility and balance to its employees, offering a wide range of benefits, including hybrid working and competitive health benefits.
Thrive within a diverse community: Work for a responsible company that actively recognizes and values individual differences in a diverse and inclusive workforce.
Move the world forward: Join a responsible employer that favours societal and environmental causes as an investor, insurer and company, notably through the AXA Heart in Action association. We will celebrate your arrival by planting a tree as part of our commitment to sustainability and environmental responsibility.
FAQ
What is the primary purpose of AXA IM?
AXA IM’s primary purpose is to advance human progress by investing in what matters, ensuring long-term prosperity for clients, employees, and the world at large. This mission guides all business actions and decisions.
What is the role of the UK Operational Resilience Officer?
The UK Operational Resilience Officer is responsible for ensuring AXA IM’s compliance with FCA and DORA regulations. This includes developing and implementing operational resilience strategies, conducting business impact analyses, stress testing and managing crises and incidents within AXA IM UK.
How does the Operational Resilience team support AXA IM globally?
The Operational Resilience team designs and implements global plans and policies for operational resilience, business continuity, crisis management and incident response. This involves managing crisis exercises, conducting business impact analyses, testing plans, implementing physical security measures and providing training and Level 2 controls.
What are Important Business Services (IBS), and how are they managed?
Important Business Services (IBS) are critical services that must remain operational to avoid significant harm to clients, the market, or the firm. The team identifies these services, calculates their impact tolerance and develops testing plans and remediation strategies to ensure resilience.
What specific responsibilities does the Operational Resilience Officer have regarding FCA compliance?
The Officer is tasked with developing and maintaining the FCA self-assessment document, identifying and validating IBS, creating severe but plausible testing scenarios, conducting stress tests, reviewing impact tolerances and ensuring ongoing compliance with FCA regulations.
How does AXA IM handle vulnerabilities and risks to operational resilience?
The Operational Resilience Officer reviews and refines resilience controls, oversees vulnerability identification and remediation, assesses changes that could impact resilience and coordinates responses to threats. This ensures that vulnerabilities are managed and mitigated according to the company’s risk appetite.
What qualifications and experience are required for the Operational Resilience Officer position?
Candidates should have a Master’s degree or equivalent, experience in operational resilience, compliance assessments, or regulatory reviews and preferably experience in financial services or asset management. Recognized certifications such as CISA, CISM, ISO 27001, or ISO 22301 are advantageous.
What technical and soft skills are essential for the Operational Resilience Officer?
Technical skills include expertise in regulatory compliance and risk management, as well as knowledge of asset management activities. Soft skills required are client focus, rigour, autonomy, proactivity, curiosity and teamwork. Proficiency in English is essential, and knowledge of French is beneficial.
How does AXA IM support employee growth and development?
AXA IM offers an environment with personalized learning paths and internal opportunities to help employees continuously develop their skills and abilities. The company provides flexibility and balance, including hybrid working options and competitive health benefits.
What commitment does AXA IM have towards diversity and environmental responsibility?
AXA IM values diversity and inclusion, actively recognizing individual differences within its workforce. The company acts responsibly towards societal and environmental causes, exemplified by initiatives like AXA Heart in Action. New employees are welcomed by planting trees, symbolizing AXA IM’s commitment to sustainability.